I was at the drive-through for Braum’s the other day. I had a super strong craving for a small chocolate malt. The woman I was behind was taking a ridiculously long time talking to the person taking her order. When it was finally my turn to place an order, I could tell the voice on the other end was shaking. She could barely say back to me what I had ordered. I was so concerned I asked her if she was “ok” because her voice was so wobbly. She paused for several moments before answering and responded in a soft, quivering voice filled with tears, “yes.”